Refund and Returns Policy

Cancellation Policy

Excursions and VIP Transfers

Our cancellation policy for bookings made through our website is outlined below. However, in exceptional circumstances beyond the control of our guests, we may be able to offer more flexibility.

  • If the guest cancels the booking 8-21 days before boat embarkation, a cancellation fee of 50% of the total amount paid will be imposed. Nevertheless, the client has the option to reschedule the same boat trip experience once, subject to vessel availability and consultation with the company.
  • If the guest cancels the booking within 1-7 days of boat embarkation, a cancellation fee of 100% of the total amount paid will be applied. However, the client retains the right to reschedule the same boat trip experience once, contingent upon vessel availability and consultation with the company.
Change requests:
  • Changes can be made up to 7 days before the cruise date without incurring an additional fee. If there is a price difference between the original and new services, the customer will be refunded the difference, subject to availability.
Company discretion:
  • The company reserves the right to modify the cruise route or cancel it if necessary for safety reasons, such as inclement weather. In the event of cancellation by the company, a full refund will be issued.
  • The itinerary may be altered due to strong winds, and if the weather is not suitable for a specific cruise (such as the Round of Milos), a 15% discount will be offered. Passengers will be informed the day before the trip.
  • The company also retains the right to cancel the tour due to extreme weather conditions, equipment malfunction, or any other reason deemed necessary for passenger safety.

Boat Rentals

In the event of cancellation of the charter by the Charterer, for any reason, the following cancellation policy will apply depending on the time-interval between the booking confirmation and the cancellation date:
a. Policy of “Dossier’s expenses” (150 Euro minimum) will be applied for bookings cancelled in time period up to 90 days prior to boat embarkation.
b. Cancellation fee of 30% of the total charter fee, for bookings cancelled within a period from booking to 60 days prior to boat embarkation.
c. Cancellation fee of 50% of the total charter fee, for bookings cancelled within a period of 59 – 50 days prior to boat embarkation.
d. Cancellation fee of 80% of the total charter fee, for bookings cancelled within a period of 49 – 30 days prior to boat embarkation.
e. Cancellation fee of 100% of the total charter fee, for bookings cancelled within a period of 30 days prior to boat embarkation.
In case that the boat under cancellation is re-chartered to another Charterer for the same period and under the same conditions, only the dossier expenses will be charged.
Extension of boat rental happens only after agreement with A La Mer. In case of inability to return the boat at the agreed date, time and place for any reason, including bad weather, the renter is responsible for the charge of extra rental day if needed, captain, overnight, f&b and extra fuel.

Weather conditions

A boat rental with A La Mer is a bareboat charter. The vessel is placed at the disposal of the Charterer for the agreed dates, and the Charterer acts as the master of the vessel. The decision to depart, the choice of route, and the decision to remain in port are the sole responsibility of the Charterer.

Weather conditions do not constitute grounds for cancellation, refund, or credit. From the moment a booking is confirmed, the vessel is reserved exclusively for the Charterer and withdrawn from availability for the agreed dates. The charter fee is due in full whether or not the Charterer chooses to use the vessel. If the Charterer decides not to take the vessel out on any given day, for reasons of weather, comfort, or personal preference, no refund or partial refund will be issued, and the cancellation policy above applies without exception.

A La Mer may restrict the cruising area or the permitted route on days of strong wind. Such restrictions are given for the safety of the Charterer and the vessel and are binding on the Charterer. A restricted cruising area does not entitle the Charterer to a refund or a reduction of the charter fee.

Professional skipper

On days of demanding conditions, or at any time the Charterer prefers, A La Mer can provide a professional skipper at an additional daily cost, subject to availability. This allows the Charterer to enjoy the vessel with an experienced local professional at the helm, who knows the waters and the anchorages of the Cyclades. Requests for a skipper should be made as early as possible, and we recommend arranging this at the time of booking where conditions are expected to be challenging.

Rescheduling as a courtesy

Where the forecast is genuinely unfavorable, A La Mer will make reasonable efforts to offer alternative dates, subject to vessel availability. Any such offer is made at the company’s discretion, as a gesture of goodwill, and does not create an entitlement to reschedule, to a refund, or to a credit.

For all cancellations or changes we require email notification at info@alamer.gr